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The KOOKAÏ Customer Survey has now closed.



Magi Enterprises Pty Ltd, (trading as ‘KOOKAI’) (ABN 491 544 236 13), 8-14 Hall St Hawthorn East, VIC 3123

Entry Restrictions

Open only to Australian and New Zealand residents who have a valid email address, except directors, officers, management and employees (and the immediate families of directors, officers, management and employees) of the Promoter or of the agencies or companies associated with this competition

Competition Period

Commencing at 6.00pm (AEST) 20 April 2018, concluding 11.59pm (AEST) 20 May 2018

Entry Method

During the Competition Period, entrants must:

(a)                 Complete the Kookai Survey;

(b)                 Enter their email address; and

(c)                 Answer the following question in the allocated section of the KOOKAI Survey:

In 25 words or less, tell us which 2 KOOKAI items you will be taking on your next holiday and why?

Prize Details

There are two (2) prizes to be won. The prizes each consist of  one (1) KOOKAI Gift Voucher to the retail value of $500, in the currency of the country of residence of the winner.

Entry Limits

The competition is limited to one entry per individual.

Winner Notification

The winners will be notified via email from the Promoter by 11.59pm (AEST) on 21 May 2018.

Prize Claim Date and Time

Prizes must be claimed by 11.59pm (AEST) on 23 May 2018  


Other Terms & Conditions:

1. Information regarding prizes and how to enter forms part of these conditions. By entering, entrants accept these conditions. 

2. Entries must be received during the Competition Period. Entries are deemed to be received at the time they are posted by the entrant. The Promoter is not liable for late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence due to error, omissions, tampering, deletion, theft, communications failure or otherwise. Consumers are responsible for their own costs associated with accessing the Internet. 

3. This is a game of skill; chance plays no part in determining the winners. each valid entry will be individually judged (by representatives of the Promoter) based on, among other things, content and creative merit. 

4. All entries become the property of the Promoter and will not be returned to the entrant. By entering this competition entrants:

a) consent to the Promoter making copies of or publishing the whole or any part of their entry and otherwise exploiting the entry and any rights in relation to the entry, to publicise this competition or for any other purposes; and

b) undertake to the Promoter that their entry is not, and its use by the Promoter will not be, in breach of any third party intellectual property rights;

5. The winners will be notified in accordance with the Winner Notification.

6. The Promoter may require entrants to provide proof of identity. Identification considered suitable for verification is at the Promoter's discretion.

7. The Promoter's decision is final and no correspondence will be entered into.

8. The prizes are not transferable or exchangeable and cannot be redeemed for cash. The Promoter accepts no responsibility for any variation in prize value. If a prize or element of a prize is unavailable for any reason, the Promoter may substitute for that prize or element of that prize another item of equal or higher value as determined by the Promoter.

9. If a prize has not been accepted or claimed in accordance with the Prize Claim Date and Time or if, after making all reasonable attempts, the Promoter cannot contact a winner by the Prize Claim Date and Time, the relevant winner's entry will be deemed invalid and the Promoter will distribute the relevant prize to the entrant who submitted the next best valid entry.

10. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence) in connection with this competition or accepting or using any prize, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law). Nothing in these conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth) and the Consumer Guarantees Act.

11If for any reason any aspect of this competition is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify or suspend the competition, or invalidate any affected entries. 

KOOKAI 20% Off Promotional Code - Terms and Conditions

These Terms and Conditions apply to the eligibility for and use of the 20% off promotional offer (‘Promotional Offer’).

1. To be eligible to use the Promotional Offer, you must have completed the KOOKAI Customer Survey (‘Survey’) between 5.00pm (AEST) 20 April 2018 and  5.00pm (AEST) 11 May 2018, and have provided your email address when prompted in the Survey.

2. You will be sent, to the email address you have provided, a Discount Voucher within 24 hours of completing the Survey which will allow you to redeem the Promotional Offer.

3. The Promotional Offer entitles you to 20% off your next purchase in any KOOKAI store within Australia, excluding purchases of leather apparel and gift vouchers.

4. The Promotional Offer cannot be used for online purchases.

5. The Promotional Offer can only be used once, by the customer who completed the Survey.

6. The Promotional Offer cannot be used in conjunction with any other offer, including for the purchase of sale or discounted product.

7. The Promotional Offer must be redeemed by the date stated on the Discount Voucher.

8. KOOKAI’s Conditions of Sale (viewable in all KOOKAI stores and online) apply to all purchases made using the Promotional Offer.

9. We are not responsible for any incorrectly provided email addresses or otherwise lost or intercepted emails.

10. The Promotional Offer is not transferrable and may not be resold.

11. If you return items purchased using the Promotional Offer, we will subtract the value of the Promotional Offer from any credit voucher or refund provided.

12. If you violate any of these Terms and Conditions, the Promotional Offer will be invalid and will not apply.

13. We reserve the right to alter the terms of or withdraw the Promotional Offer at any time.