Returns & Exchanges to KOOKAI E-Boutique
If you would like to return an item purchased via our E-Boutique, please fill out the Returns Form included in your order or contact E-Boutique. The freight cost for change of mind returns is at the customer's expense.
You can return item(s) purchased via our E-boutique for a full refund of the purchased price (excluding postage) within 14 days of receiving your original order provided it meets our Terms & Conditions for returns.
Items can only be exchanged in the same style, for a different size or colour. Items cannot be exchanged for other products.
The goods are your responsibility until they reach our office, so ensure it’s packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
It can take up to 7 business days for your return to arrive to our e-boutique office, undergo a quality check and have your refund processed. Once your item has been received and refunded you will receive an email notification once this has been done (Please allow 1-5 days for your refund to appear in your account).
Please note: We do not accept returns or exchanges on jewellery due to hygiene reasons and we do not offer returns or exchanges on sale items (excluding items purchased using the VOSN 20% discount), other than as required by the Australian Consumer Law as detailed in our Terms & Conditions
8-14 Hall St
Hawthorn East, Victoria, 3123
Returns & Exchanges to a KOOKAI Boutique
Should you prefer to return or exchange your online purchase via one of our KOOKAI Boutiques, KOOKAI will gladly offer and exchange or Credit Voucher in line with our Terms & Conditions
Please note; we do not accept returns or exchanges on jewellery or lingerie or due to hygiene reasons other than as required by the Australian Consumer Law as detailed in our Terms and Conditions.