Returns & Exchanges to the KOOKAÏ E-Boutique
If you would like to return an item purchased via our E-Boutique, please fill out the Returns Form included in your order and contact us via firstname.lastname@example.org or (03) 8290 0599.
You can return item(s) purchased via our E-Boutique for a full refund of the purchase price (excluding postage) within 14 days of receiving your original order provided it meets our Terms & Conditions for returns.
Exchanges can only be processed for an item in the same style, for a different colour or size. Items cannot be exchanged for other products.
The freight cost for change of mind returns will be at your expense and the goods are your responsibility until they reach our office. Please ensure they’re packed securely or using a postal service that insures you for the value of the items you are posting. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
It can take up to 7 business days for your return to arrive to our E-Boutique office, undergo a quality check and for your refund to be processed. Once your item has been received and refunded you will receive an email notification. Please allow 1-5 days for your refund to appear in your account.
Please note: we do not accept returns or exchanges to our E-Boutique on jewellery or sale items, other than as required by the Australian Consumer Law as detailed in our Terms & Conditions.
8-14 Hall St
Hawthorn East, Victoria, 3123
Returns & Exchanges to a KOOKAÏ Boutique
Should you prefer to return or exchange your online purchase via one of our KOOKAÏ boutiques, KOOKAÏ will gladly offer an exchange or Credit Voucher in line with our Terms & Conditions.
Please note: we do not accept returns or exchanges to our boutiques on jewellery other than as required by the Australian Consumer Law as detailed in our Terms and Conditions.