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To our valued KOOKAI customers,

The safety and wellbeing of our employees, customers and suppliers remains our top priority at this time. With this in mind, we’ve put in place the following measures to ensure the highest standards of safety when you shop with us online: 

  • All orders will be delivered via Australia Post, who will now be dropping off packages without the requirement of a signature.
  • Our designated warehouse space (where your order is packed), now has a maximum of 5 employees at any one time who are all required to wear masks and gloves.
  • Sanitisation of our warehouse space is carried out frequently throughout the day.
  • Our customer support team are available via phone, email and live chat to answer any queries you may have regarding online orders, returns and to offer styling advice.
  • We will also be introducing new options for delivery, order collection, and styling over the coming weeks to ensure you can experience as much of the in-store shopping experience from home as possible.

We are actively monitoring the situation and will continue to follow State and Federal Government advice, and implement new measures as necessary.

Thank you for your understanding as we all navigate our changing world together.


We will do everything we can to deliver your order as quickly as possible. 

  • Orders placed before 12pm AEST weekdays will be dispatched same day. 
  • Orders placed after 12pm AEST will be shipped the following business day.  
  • All orders are sent via Express Post and do require Signature On Delivery. (We cannot be responsible for delivery for orders that have requested Safe Drop).
  • During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 
  • Once your parcel has been scanned by the freight carrier you will receive an email on how to track your order.
  • Dispatch of orders may be delayed where address or payment information requires correction or verification
  • For further information on the status of your order please contact our Eboutique Team.

To check if you fall within Australia Post's Express Delivery Network, click here.

For further enquiries on your parcel location, please contact our Eboutique team or contact Australia Post here


We cannot be held responsible for an incorrect address being entered on your order.


Address Confirmation is given on the review & buy page in the checkout section of the site.


If this is not noticed until after your order is finalised, please contact us immediately. Dispatch of orders may be delayed when address correction or amendment is requested.


Please don't hesitate to contact +61 382900599 or with any queries