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Delivery

DELIVERY +-

 

We will aim to deliver your order to you within 1-3 business days from dispatch. However, there may be slight delays due to COVID-19 or other unforseen delays with our delivery network.

  • Orders placed before 12pm AEST weekdays will be dispatched same day. 
  • Orders placed after 12pm AEST will be dispatched the following business day.  
  • All orders are sent via Express Post and require Signature On Delivery. (We cannot be responsible for delivery for orders that have requested Safe Drop).
  • During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes. 
  • Once your parcel has been scanned by the freight carrier you will receive an email on how to track your order.
  • Dispatch of orders may be delayed where address or payment information requires correction or verification
  • For further information on the status of your order please contact our E-boutique Team.

To check if you fall within Australia Post's Express Delivery Network, click here.

For further enquiries on your parcel location, please contact our Eboutique team or contact Australia Post here

CHANGE OF ADDRESS +-

We cannot be held responsible for an incorrect address being entered on your order.

 

Address Confirmation is given on the review & buy page in the checkout section of the site.

 

If this is not noticed until after your order is finalised, please contact us immediately. Dispatch of orders may be delayed when address correction or amendment is requested.

 

Please don't hesitate to contact +61 382900599 or concierge@kookai.com.au with any queries