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Free shipping over $90 14 day returns Buy now, pay later

Delivery

DELIVERY WITHIN AUSTRALIA +-

EXPRESS DELIVERY 1-3 BUSINESS DAYS 

Free on all orders of $150 and over, and a flat fee of $10 for all other orders. 

  • Orders placed before 12pm AEST weekdays will be dispatched the same day. 
  • Orders placed after 12pm AEST will be dispatched the following business day. 
  • Express deliveries are sent via Australia Post’s Express Post service. Signature on delivery is required. 

    To check if you fall within Australia Post's Express Delivery Network, click here.

    From time to time, there may be delays due to the ever-evolving COVID-19 situation in Australia, public holidays, where address or payment information requires confirmation, and other delays in the postal network outside of our control. During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process. Our delivery T&Cs apply to all orders through the E-Boutique.

    Please don't hesitate to contact us via +61 382900599 or concierge@kookai.com.au with any queries. 

     

     

    STANDARD DELIVERY 2-7 BUSINESS DAYS

    Free on all orders of $90 and over, and a flat fee of $5 for all other orders.

    • Orders placed before 12pm AEST weekdays will be dispatched the same day. 
    • Orders placed after 12pm AEST will be dispatched the following business day.  
    • Standard deliveries are sent via Australia Post’s Parcel Post service. Signature on delivery is required.

    From time to time, there may be delays due to the ever-evolving COVID-19 situation in Australia, public holidays, where address or payment information requires confirmation, and other delays in the postal network outside of our control. During Promotion and Sale periods, there may also be slight delays in receiving your order due to increased volumes. You will be advised of any expected delays during the checkout process. Our delivery T&Cs apply to all orders through the E-Boutique.

    Please don't hesitate to contact us via +61 382900599 or concierge@kookai.com.au with any queries. 

     

    SAME DAY DELIVERY – MELBOURNE METRO ONLY

    A flat fee of $15 on all orders

    • Orders placed before 12pm AEST weekdays will be delivered between 6pm-9pm the same day. 
    • Available only for Melbourne Metropolitan, please refer to our Product Page or Check Out for eligibility. Signature on delivery is required.
    • As orders will be delivered between 6pm-9pm, please ensure the parcel can be accepted at the address provided at checkout during this time.

    

    SATURDAY DELIVERY MELBOURNE METRO ONLY

    A flat fee of $17 on all orders

    • Orders placed before 12pm AEST Friday will be delivered Saturday (the next day) between 1pm-6pm. 
    • Available only for Melbourne Metropolitan, please refer to our Product Page or Check Out for eligibility. Signature on delivery is required.
    • As orders will be delivered between 1pm-6pm, please ensure the parcel can be accepted at the address provided at checkout during this time.

     

    INTERNATIONAL DELIVERY +-

    We currently ship to Australia only via Kookai.com.au. We ship to the following destinations from our international websites:

     

    CHANGE OF ADDRESS +-

    We cannot be held responsible for an incorrect address being entered on your order.

    Address Confirmation is given on the review & buy page in the checkout section of the site.

    If this is not noticed until after your order is finalised, please contact us via +61 382900599 or concierge@kookai.com.au immediately. Dispatch of orders may be delayed when address correction or amendment is requested.

    Please note there may be instances where we are unable to correct or amend your address.