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Returns

RETURNS & EXCHANGES +-

 

Item(s) purchased via E-boutique can be returned to E-boutique for a refund (excluding postage), gift card or exchange providing our return Terms & Conditions are met. If you would like to visit in store, you are welcome to exchange your item(s) or receive a gift card providing our return Terms & Conditions are met.

Please note E-boutique does not accept refunds for change of mind returns on clearance items or sale items discounted at 30% or more, subject to our Terms & Conditions. Clearance and sale items can be returned to E-boutique or in store for an exchange or gift card, subject to our Terms & Conditions.

Items purchased during 20% off promotions are not considered sale items and are eligible for change of mind refunds subject to our Terms & Conditions.

Any items received by E-Boutique that do not comply with our return conditions will be returned to sender. 

Please note: we do not accept returns or exchanges to our E-Boutique or KOOKAÏ boutiques on jewellery other than as required by the Australian Consumer Law as detailed in our Terms & Conditions. 

 

INITIATE YOUR RETURN +-

Please visit the initiate your return page and follow the instructions to lodge a return for your item(s).

 

A return label will be generated for the item(s) being sent back for a refund at a flat rate of $8. This amount will be deducted from the total refund amount when the return is processed. Return labels generated for exchanges and gift cards are complimentary.

 

 

 

Please note item(s) being sent back for an exchange are subject to the availability of the requested item(s). Our E-boutique team will be in contact to verify your exchange.


Returns Via Alternative Carrier


If you would like to return your item(s) via a carrier of your choice, please contact E-boutique via concierge@kookai.com.au to authorise your return.


We recommend sending your return via trackable post as the goods are your responsibility until they reach E-boutique. We also kindly ask that you include paperwork inside the parcel containing your order number.


Returns Address:


KOOKAÏ E-Boutique
8-14 Hall St
Hawthorn East, Victoria, 3123

HOW LONG DOES MY RETURN TAKE TO PROCESS? +-

Please allow up to 7 business days for your return to be processed from when we receive your parcel.

You will receive an email notification once the return has been processed.

Refunds will be applied to the original payment method.

Visibility of your refund may vary depending on your payment method and provider and can take up to 5 business days to show.

Where the original payment method is no longer available, we may issue a gift card or exchange.

FAULTY ITEMS +-

If an item you have purchased from us is faulty, please let us know by initiating a return on our Returns Page or by contacting E-boutique via concierge@kookai.com.au. We will discuss your options for repair, replacement, exchange, gift card or refund, subject to our Terms and Conditions. Please provide an image of the fault so we can assist you further.