Item(s) purchased via E-boutique can be returned for a full refund or exchange (excluding postage) within 14 days of receiving your original order, providing our return Terms & Conditions are met.
Alternatively item(s) can be returned in store at any of our KOOKAÏ boutiques for a credit voucher or exchange. If you choose to return your item(s) to a KOOKAÏ boutique please bring along a copy of your invoice which can be found via a link in your shipping confirmation email.
Subject to our Terms & Conditions, E-boutique does not provide refunds for sale or clearance items. These item(s) can be returned to E-boutique or in store for a credit voucher or exchange providing our return conditions are met.
Please note E-boutique does not accept returns on 50%-70% off sale items, subject to our Terms & Conditions. Items purchased at 20% off are not considered sale items and are eligible for returns. subject to our Terms & Conditions.
Any items received by E-Boutique that do not comply with our return conditions will be returned to sender.
Please note: we do not accept returns or exchanges to our E-Boutique or KOOKAÏ boutiques on jewellery other than as required by the Australian Consumer Law as detailed in our Terms & Conditions.