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Changing or cancelling orders +-

Should you wish to change your order after your payment has been processed, please call us immediately on 03 9026 9599 and we will try our best to accommodate your request.  There may be some instances where we are unable to modify your order.

Should you wish to cancel your order after payment has been processed, please call us immediately on 03 9026 9599 and we will try our best to accommodate your request. We are unable to cancel orders after items have been shipped.


Payment +-

All payments for items purchased through the KOOKAÏ online will be made through a secure payment gateway. A proof of purchase receipt for the transaction will be sent to you along with your purchase.

We accept: Visa, Mastercard and PayPal. 


Delivery times and Postage Cost +-

We will do everything we can to deliver your order as quickly as possible, however please allow 1-3 Business days to receive your parcel during non-promotional periods if you are within the Australia Post Network.

Please note:

  • Delivery times may vary due to the Australia Post Delivery Network
  • Please allow 24hours for the warehouse to process your order if your order was placed on a Weekend/Public Holiday.
  • During peak seasons, orders may take up to 10 Business days to be delivered.
  • Orders placed after noon AEST will require an additional 1 business day to be delivered.

Postage is a Flat Rate of $10 per order.


Tracking orders +-

You can track your order here.


International orders +-

Unfortunately, KOOKAÏ only ships to Australia (online orders) and New Zealand (online orders) at this point in time.


Faulty garments +-

If you have received an item you believe to be faulty, please contact the KOOKAÏ EBoutique and they will endeavour to either find a replacement or issue a refund, subject to the conditions of our Refunds & Exchanges policy. 


Gift Wrapping +-

All items purchased through the KOOKAÏ EBoutique will be wrapped in KOOKAÏ’s signature blue tissue paper with a KOOKAÏ sticker at no additional charge. Additional giftwrapping services may be available on request.


Purchasing Gift Cards +-

Gift cards can be purchased online and in any KOOKAÏ boutique throughout Australia and New Zealand. Gift cards are valid for 12 months from the date of purchase, can be redeemed in any KOOKAÏ boutique and are subject to terms and conditions as contained on the card. At this stage Gift cards can only be redeemed in store and not online. 


KOOKAÏ Sizing +-

Please refer to our Sizing Chart on each individual product page. If the item you have ordered is not the correct size, please contact the KOOKAÏ EBoutique to arrange an exchange.

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