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Cookies Policy

Information about our use of cookies

The KOOKAÏ website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies we, our related entities and business partners use are grouped into the following categories:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Further information about cookies

The Interactive Advertising Bureau (IAB) is an industry body that develops standards and guidelines to support online business processes. It has produced a website ( which explains how cookies work and how they can be managed.

Disabling and enabling cookies

You have the ability to accept or decline cookies by modifying the settings on your Internet browser. The IAB website ( tells you how to remove cookies from your browser. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


Third Party Cookies

Third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. Following are the list of third party companies that may set cookies on our Website:

Third Party Type of Cookie More Information and How to Opt Out
Google Analytics

This cookie provides anonymized data to allow us to understand user behavior and marketing performance.

Google Cookies Policy

Used to determine users to send our products email to.

Wufoo Cookies Policy

Used to determine visitors opting to pay for products in interest free installments.

Afterpay Cookies Policy

Used to determine which stores is closer to our user searching for available stock in stores.

Stockinstore Cookies Policy

This is for tracking customers order status and information

Australia Post Cookies Policy

This cookies is set so that Kookai keep our visitors from Fraud Onlines.

Cookies Policy

This cookies help us to track users checkout data and items to provide security and convenient for shoppers.

Checkout Policy

This cookies helps Kookai to connect to our Facebook account.

Facebook Cookies Policy

Web Statistics Tool

 Used to determine products from Kookai instagram pages.

Instagram Cookies Policy

We use this technology to provide real time access to our Eboutique Customer Service team via a chat window.

Gorgias Privacy Policy

We use this technology to provide visitors with a knowledge base for FAQs 

Helpdocs Privacy Policy

We use this technology to visually represent behaviour online to improve the functionality of the website. 

Hotjar Cookies Policy

1st Party Cookies

Cookie Name Expire In
tracked_start_checkout 2019-07-11
checkout_token 2019-07-11
_shopify_y 2020-06-30
secure_customer_sig 2038-07-10
_y 2020-06-30
_shopify_fs 2020-06-30
_ga 2020-07-10
cbar_uid 2019-07-11
cbar_sess 2019-07-11
_SIS_UID 2019-07-11
cbar_lvt 2019-07-11
_gat_sisTracker 2019-07-11