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The safety and wellbeing of our employees, customers, suppliers and the broader Australian community remains our top priority at this time. We will continue to post any changes to our processes on this page for your information.
All of our our Australian boutiques are open, and we have implemented extra safety precautions to help you shop with us safely. Please check your local boutique's opening hours prior to visiting us, as these have been temporarily reduced.
Our online store is open 24/7 and we will continue to deliver direct to your door throughout Australia.
We’ve put in place the following measures to ensure the highest standards of safety when you shop with us online:
We are actively monitoring the situation and will continue to follow State and Federal Government advice, and implement new measures as necessary.
Delivery Timeframes:
To check if you fall within Australia Post's Express Delivery Network, click here.
For further enquiries on your parcel location, please contact our E-boutique team or contact Australia Post here
We're offering KOOKAÏ Collect through select boutiques in Sydney, allowing you to order and pay for your purchase via phone and pick it up via contactless collection. Find out more here.
For customers preferring to order via phone with delivery direct to your door, you can place a phone order with our Customer Support Team.
Phone orders can be placed between 9am – 5.30pm AEDT, Monday-Friday by calling + 61 03 8290 0500. Find out more here.
Where you have returned your purchase to the E-Boutique, please allow additional time for your refund or e-gift card to be processed due to our new safety procedures.
All gift cards purchased prior to 21 January 2020, are redeemable in KOOKAI boutiques only. We are offering an exchange of these gift-cards for an e-gift card which can be used online and in our boutiques.
If you’d like to exchange your gift card for an e-gift card, please contact +61 382900500
If there’s any other way we can assist during this time, please connect with us via:
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