Training & Development

EMPOWER YOUR POTENTIAL WITH US

At KOOKAÏ, we are deeply committed to empowering individuals by providing opportunities for professional and personal growth. Our comprehensive training programs are designed to equip you with the skills and knowledge necessary to excel in your career and beyond.

Our mission is to foster a culture of continuous learning. Our training initiatives are tailored to help you understand key processes and objectives, enabling you to perform your role with greater efficiency and confidence.

We have facilitated the growth of many powerful leaders and are proud to share that the investment in their development has resulted in countless success stories.

You can read more in our testimonials below and watch this video that celebrates the incredible tenure of our head office team.

Retail Team

YOUR GROWTH IS IMPORTANT TO US.
We develop our retail team to be the best stylists and customer service providers in the industry.

It is instilled by the owner Robert Cromb that commencing your career on the shop floor at KOOKAÏ is invaluable to a successful career with us.

When you start you will receive a 3-month training manual, which consists of tailored training to build the skills that are imperative to be a successful KOOKAÏ sales assistant.

All new team members will attend a full day induction, which will give you the confidence to shine in store. These sessions are hosted by influential leaders where you will be accompanied by a fabulous and passionate team who are all navigating the same journey.

Throughout your journey, training opportunities will continue to present themselves.

You will be invited to specialised workshops, team meetings, webinars, style and product nights to support in the continuation of your growth at KOOKAÏ.

Training includes:

Expectations & OH&S standards
Customer service & product knowledge
Point of sales & operations training

RETAIL LEADERSHIP INVESTMENT

At KOOKAÏ, we believe that our retail leaders are the heartbeat of our business, therefore we invest extensive time and training in all full-time supervisors and management roles.

Our goal is to ensure our leaders are equipped to lead their business confidently. We trust them to fully engage with the business and encourage them to manage it as if it were their own. Some of the training provided includes:

Management inductions
Strategic leadership
People management
Profit and loss
Succession planning
Monitoring budgets, KPIs and wages
Stock management
Visual Merchandising
Rostering
Recruitment

Additionally, we invest in individualised development, which includes mentoring and work experience programs, in order to provide the opportunity for our leaders to intimately explore their areas of interest.

You will also have the opportunity to build relationships with fellow leaders within your state and throughout the company. We host weekly conference call meetings, quarterly manager meetings and yearly conferences.

The skills you will learn in retail leadership at KOOKAÏ will be some that you will carry with you through your career. We foster internal growth in all departments of our company. We believe our leaders hold a very special set of skills that we welcome at our KOOKAÏ head office.

Head Office

Our Retail Support Centre is based in Melbourne, in a stunning open plan two story office.

Departments include; Design, Buying, Patternmaking, Production, Branding, Legal, Human Resources, Store Design, Finance, IT, Eboutique and a new addition – our Warehouse.

Here you will work closely with the family, Rob, Bianca and Viktor, to continue to drive KOOKAÏ from good to great.

At Head Office, all new team members receive a training plan for their first few weeks which includes an induction, welcome gift and introduction to key people and departments.

We conduct yearly performance reviews for all employees which includes a 12-month development plan to help you further grow in your career. We provide a yearly training budget with your development plan, which you can use to drive your own learning and build the skills required to take you to the next step. Furthermore, we will provide regular inhouse training sessions to keep you evolving.

Head Office is an extension of our stores, upholding a strong sense of community and close-knit culture. There is a core focus on employee engagement, social and wellbeing, employees are exposed to ongoing fun initiatives and incentives such as; food trucks, events, BBQ’s, in house skin checks and flu shots, interactive competitions and games.

CURRENT OPPORTUNITIES

THE KOOKAÏ STORY

BOUTIQUES

KOOKAÏ provides equal employment opportunities to all qualified persons without discrimination.

KOOKAÏ will make all reasonable job accommodations for persons with disabilities who can perform the essential functions of the position for which they are qualified and selected, to work safely and productively. Note: As part of our recruitment process, KOOKAÏ conducts pre-employment screening, including criminal history checks.

Your data will be processed in accordance with the Privacy Act 1988 and our Privacy Policy, full details of which can be accessed here.

Success stories

“What I enjoy the most about my role is training new staff to the best they can be. Guiding them to excel further in their careers motivates me. Succession planning is very important at KOOKAÏ, they offer great mentorship and I feel truly supported throughout my 6 year journey. I was given a challenge to open the new concept store in Chatswood and the responsibility to train a fresh new team which I found very rewarding. If you are conscientious and put yourself forward, you can go far.”

Chatswood Westfield NSW, Store Manager, Tenure – 6 years

“Being able to build on relationships and helping empower women to feel their best on a regular basis would have to be one of the best parts of my part-time role at KOOKAÏ, whom as a company are the very definition of supportive.”

Highpoint, PPT, VIC, Tenure – 1 year